Privacy Statement

Privacy Statement

Alphega Pharmacy ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of use, and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Related policies and statements

Please take the time to familiarise yourself with our policies:

For the purpose of the Data Protection Act 1988 (the Act), the data protection officer is at Alliance Healthcare (Distribution) Limited of 43 Cox Lane, Chessington, KT9 1SN. This privacy information was last updated on 30 September 2015.

Information we may collect from you

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site www.alphega-pharmacy.co.uk (our site). We may also ask you for information when you report a problem with our site.  This includes information you provide when you register to use our site.  The information you give us may include your name, address, e-mail address and phone number.
     
  • If you contact us, we may keep a record of that correspondence
     
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access
     
  • We may automatically collect the following information:
    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
       
  • We may receive information about you if you use any of the other websites we operate, including sites for the Alphega member pharmacies, or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who works for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing.

 

Uses made of the information

We may use the information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and your computer
     
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
     
  • To provide to you, or permit selected third parties to provide you, with information about goods or services we feel may interest you.  Where you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of the previous sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want is to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box on the registration form.
     
  • To carry out our obligations arising from any contracts entered into between you and us
     
  • To allow you to participate in interactive features of our service, when you choose to do so
     
  • To notify you about changes to our service.
     
  • To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you
     
  • As part of our efforts to keep our site safe and secure

 

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We may disclose your personal information to third parties:

 

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buy of such business or assets
  • If all or substantially all of our assets are acquired by a third party, in which case personal data held by us about its customers will be one of the transferred assets
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements, or to protect the rights, property or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We may share your information with selected third parties including:

·Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.

·Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. [We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience].

·Analytics and search engine providers that assist us in the improvement and optimisation of our site.

 

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We may disclose your personal information to third parties:

 

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buy of such business or assets
  • If Alphega Pharmacy or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements, or to protect the rights, property or safety of Alphega Pharmacy, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

Your rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise the right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at [insert email address].

Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

Security

We will take all steps reasonably necessary to ensure that your data is treated securely and is safeguarded in accordance with this privacy policy; unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try and prevent unauthorised access.

 

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

 

Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

 

Contact Us

Questions, comments and requests regarding this privacy policy and changes to your data are welcomed and should be addressed to

 

Data Controller
Alphega Pharmacy
c/o Alliance Healthcare (Distribution) Ltd
43 Cox Lane
Chessington
KT9 1SN

 

 

Pharmacy Locator

Find your nearest pharmacy: